ck233 Privacy Policy

This Privacy Policy ("Policy") describes how ck233 ("we", "us", "our", "the Platform") collects, uses, stores, and discloses personal information about registered and unregistered users ("you", "your") of the ck233 website and associated services, including online casino games, sports betting, live dealer products, and related promotional services accessible at ck233.club. This Policy forms part of, and should be read together with, the ck233 Terms & Conditions.

By registering an account, accessing the ck233 platform, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection, processing, and use of your personal information as described herein. If you do not agree with any part of this Policy, you should not use the ck233 platform. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting ck233 support.

ck233 collects personal information through a variety of means, including information you provide directly, information generated through your use of the platform, and in limited cases information obtained from third-party service providers. The categories of data we collect and their primary sources are set out in the table below:

Where you choose not to provide personal information that ck233 requires to fulfil a legal obligation or to deliver a service (such as KYC documents required before processing a withdrawal), ck233 may be unable to provide the relevant service, and in some cases may be required to suspend or restrict your account.

ck233 uses the personal information we collect for specific, legitimate purposes directly related to the provision and improvement of our services. We do not use your data for purposes incompatible with those originally disclosed. The primary purposes for which we process your data are:

• Account registration and management: creating and maintaining your ck233 account, verifying your identity, and authenticating your login sessions.
• Service delivery: processing deposits and withdrawals, crediting bonuses, recording game and betting activity, and resolving account disputes or queries.
• Legal compliance: fulfilling our KYC and anti-money laundering (AML) obligations, retaining records as required by applicable law, and responding to lawful requests from regulatory authorities or law enforcement.
• Responsible gaming: monitoring player activity for indicators of problem gambling, enforcing deposit limits and self-exclusion requests, and contacting players who may require support.
• Fraud and security: detecting, investigating, and preventing fraudulent transactions, money laundering, cheating, or other prohibited activities on the platform.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players interact with the ck233 platform and to improve game selection, site performance, and user experience.

Where ck233 uses your personal data for direct marketing purposes (for example, to notify you of a promotional offer or a new game launch relevant to your play history), you have the right to opt out of receiving such communications at any time by contacting ck233 support or by following the unsubscribe instructions in any marketing message.

ck233 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual necessity: processing required to perform the contract between you and ck233 — for example, operating your account, processing transactions, and delivering game services.
• Legal obligation: processing necessary to comply with applicable legal requirements, including KYC, AML obligations, and responses to regulatory or law enforcement requests.
• Legitimate interests: processing carried out for purposes that serve ck233's legitimate business interests, such as fraud prevention, platform security, and aggregated analytics — where those interests are not overridden by your rights and interests.
• Consent: processing based on your freely given, specific, informed, and unambiguous consent — for example, receiving direct marketing communications. Where consent is the basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

When we do share data, we do so only with parties who are bound by appropriate data protection obligations. The categories of third parties with whom your information may be shared are as follows:

• Payment service providers (bKash, Nagad, Rocket, Upay): to process your deposits and withdrawals. These providers receive only the transaction data necessary to complete the relevant financial operation.
• Game technology providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe): game studios whose software operates within the ck233 platform may receive session and wagering data to ensure the correct operation of their games and RNG certification compliance.
• Identity verification and fraud prevention partners: third-party KYC and AML service providers who assist ck233 in verifying player identities and screening for fraud or money laundering risk. These providers process only the minimum data necessary for verification purposes.
• Regulatory authorities and law enforcement: ck233 may be required to disclose personal data to government agencies, regulators, or law enforcement bodies in response to a lawful request, court order, or where disclosure is otherwise required by applicable law.

We require all third parties with whom we share personal data to respect the security of that data and to treat it in accordance with applicable data protection standards. We do not permit our third-party service providers to use your personal data for their own purposes beyond the scope of the services they provide to ck233.

When you make a deposit or request a withdrawal on ck233 using bKash, Nagad, Rocket, or Upay, your transaction is routed through the respective mobile financial service provider's secure infrastructure. ck233 receives a transaction confirmation reference and the mobile wallet number used for the transaction. ck233 does not store, process, or have access to your mobile wallet PIN, one-time passwords (OTPs), or any equivalent authentication credentials managed by the payment provider.

All financial transaction records are retained by ck233 for the period required by applicable anti-money laundering regulations. These records may include the mobile wallet number used, transaction amounts in BDT, timestamps, and transaction reference codes. This retention is necessary to comply with our legal obligations and to resolve any transaction disputes that may arise.

ck233 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help us recognise returning users, maintain session security, and understand how our platform is used. The types of cookies we use are:

• Strictly necessary cookies: required for the platform to function correctly — for example, maintaining your login session, remembering your language preference, and enabling secure transactions. These cannot be disabled without significantly impairing platform functionality.
• Analytics cookies: used to collect anonymised, aggregated data about how users navigate the platform — pages visited, time spent, error messages encountered. This data helps us improve site performance and user experience.
• Preference cookies: used to remember choices you have made on the platform, such as your language setting (English / Bengali), so that the site presents content in your preferred format on return visits.

You may control cookies through your browser's settings at any time. Disabling strictly necessary cookies may prevent parts of the ck233 platform from functioning correctly. Disabling analytics or preference cookies will not prevent you from using the platform but may affect personalisation features.

ck233 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal or regulatory obligations — whichever is the longer period. The following general retention periods apply: account and identity data is retained for the duration of the account relationship and for a period of at least five years following account closure, in accordance with AML record-keeping requirements; transaction records are retained for a minimum of five years from the date of the transaction; technical and device data collected for security and fraud prevention purposes is retained for up to two years from the date of collection.

When the applicable retention period expires and there is no longer a legal obligation or legitimate interest justifying continued retention, ck233 will securely delete or anonymise your personal data so that it can no longer be linked to you as an identifiable individual. Where full deletion is not immediately possible (for example, because data is contained within backup archives), we will ensure the data is isolated and protected from further processing until deletion becomes possible.

Subject to applicable law, you have the following rights in relation to the personal data that ck233 holds about you. To exercise any of these rights, please contact ck233 support at [email protected]. We will respond to all verified requests within a reasonable period and in accordance with applicable data protection requirements.

ck233 will not charge a fee for handling a rights request in ordinary circumstances. If a request is manifestly unfounded or excessive — particularly because of its repetitive character — ck233 reserves the right to charge a reasonable fee or refuse to act on the request. We may also ask you to verify your identity before processing any rights request to ensure that personal data is not disclosed to an unauthorised party.

ck233 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the ck233 platform; encrypted storage of sensitive account data; strict access controls limiting employee access to personal data on a need-to-know basis; regular security audits and vulnerability assessments; and multi-factor authentication options for account access.

While ck233 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the unlikely event of a data breach that affects your rights and freedoms, ck233 will notify affected users as required under applicable law and will take immediate steps to contain and remediate the breach.

If ck233 becomes aware that personal data has been collected from a person under the age of 21 without the verification processes in place having identified this, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor under your care has registered with ck233, please contact us immediately at [email protected] so that we can take appropriate action.

ck233 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where a material change is made to this Policy, we will endeavour to provide reasonable advance notice to registered users via the contact details held on their account. The date of the most recent update is displayed at the top of this page.

Continued use of the ck233 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. If you have any questions or concerns about a specific change, please contact ck233 support before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck233 handles your personal data, please contact our support team. We aim to respond to all data-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6). Support is available 24/7.

Email: [email protected]